We are working hard to source protective equipment and put measures in place to maintain social distancing.

YOUR SAFETY is our PRIORITY.

 

We will initially be opening for morning appointments only and will be prioritising patients based upon their needs. There may be times when we cannot offer all our treatment options that were available pre-Lockdown. However, as soon as normal practice can resume, we will be keen to offer all of our services.

It will likely be some time before dental services return to what you previously experienced as normal. Rest assured our dental teams will be doing everything we can to ensure you receive the treatment you require in the safest way.

What will your dental appointment be like?

  • If you call to make an appointment, you will be asked some screening questions. You’ll be asked those same questions again at your appointment.
  • You will probably be asked to use hand sanitiser or to wash your hands when you arrive (and again before you leave)
  • You will also find that waiting rooms might look a little different with two metre markers in place.
  • You will also notice that the dental team may be wearing different protective equipment to what you are used to seeing
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment. You will initially wait outside the building and we will call you in.
  • The toilet facilities can only be used upon request.

How you can help:

  • With the exception of children and persons in need, patients should come alone
  • A distance of at least two metres must be observed if another patient is present in the dental practice
  • Staff will not shake your hand
  • If you show symptoms following appointment booking, you should contact the practice by phone
  • Please do not arrive early to the practice. If necessary, you should wait outside the practice.
  • Please do not arrive without an appointment
  • Patients should attend wearing a mask if possible or be prepared to wear one

Referrals for certain procedures

 

Even after our practice has re-opened, please be aware that you may need to be referred to an urgent care centre for treatment.

We will be following all the appropriate guidance and protocols, but some procedures may not be available at present. The supply of essential PPE (particularly certain masks) dictates whether we can offer aerosol-generating procedures. The supply chain has been under great strain, but we are anticipating to have everything we need to open by the 15th June.

Our Friendly Team

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cqc

CQC

The White House Dental Practice, your private local dentist in New Malden, is regularly inspected by the Quality Care Commission, scoring top marks every time. Read their latest report here.

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Patient survey

We run our own customer satisfaction survey, seeking patient feedback on everything from care to pain management. Read the feedback here.

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Testimonials

We are proud to receive many genuine and unsolicited patient testimonials. Nothing gives a better feel for the level of service we offer. Read them here.

opening

Opening hours

Monday to Thursday 08.45 – 17.30
Friday 09.00 – 13.00

Out of hours appointments by arrangement

New patient? Book your appointment

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